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Are You Ready for High Velocity IT?

Are You Ready for High Velocity IT?

By Greg Smith What is High Velocity IT? High Velocity IT (HVIT) is the application of digital technology to significantly enable businesses where speed (to market, to customers, in general) is critical.  High Velocity IT isn’t just about the fast development of...
About ITIL

About ITIL

While ITIL has been around for approximately 30 years, there is still much to learn about the best practices for Service Management.  In this article, we answer many of the common questions that people ask, starting off with the basics of ITIL and...
ITSM Process: What is the Problem?

ITSM Process: What is the Problem?

I have led and participated in many ITSM process improvements, and tool implementations. During these requirement gathering sessions, the team presents solutions. While they seem to address the concern, they’d disappoint if implemented without the definition of...
Change Manager Challenges

Change Manager Challenges

Within Service Management, the role of Change Manager is unique to their peers.  They regularly face challenges different from those of a Problem Manager or Incident Manager.  Below are four challenges that Change Managers regularly face. Change Manager: “It...