by Greg Smith | Aug 11, 2022 | Blog, ITIL
By Greg Smith What is High Velocity IT? High Velocity IT (HVIT) is the application of digital technology to significantly enable businesses where speed (to market, to customers, in general) is critical. High Velocity IT isn’t just about the fast development of...
by ClearBridge Technology Group | Aug 4, 2022 | Blog, ITIL
While ITIL has been around for approximately 30 years, there is still much to learn about the best practices for Service Management. In this article, we answer many of the common questions that people ask, starting off with the basics of ITIL and...
by ClearBridge Technology Group | Jul 21, 2022 | Blog, ITIL
What is Service Organization Maturity? Maturity in a service organization is not about how old you are – it’s about capability, processes, procedures and how well you perform. A lack of maturity means your operations are either inconsistent, inefficient, disorganized...
by Greg Smith | Jun 15, 2022 | Blog, ITIL
It’s possible that I arrived at the title of this article after a breakfast which consisted of a doughnut (ok two) and two cups of coffee. Regardless, it reminded me of the importance of service desk ticket quality. Poor-quality tickets result in unreliable and/or...
by Greg Smith | Jun 7, 2022 | Blog, ITIL
I have led and participated in many ITSM process improvements, and tool implementations. During these requirement gathering sessions, the team presents solutions. While they seem to address the concern, they’d disappoint if implemented without the definition of...
by Greg Smith | May 30, 2022 | Blog, ITIL
Within Service Management, the role of Change Manager is unique to their peers. They regularly face challenges different from those of a Problem Manager or Incident Manager. Below are four challenges that Change Managers regularly face. Change Manager: “It...
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