by Greg Smith | May 17, 2022 | Blog, ITIL
Clients often engage me to assess their ITSM maturity. During the assessment, I am introduced to the client’s culture, their knowledge of ITSM, and how they operate. To assess the current state of ITSM within the IT Organization, I begin by conducting interviews with...
by Greg Smith | Apr 18, 2022 | Blog, ITIL
In my many years in ITSM, I have often found myself linked to ITSM tool selection (or “ticketing systems” as we used to call them). I’ve been on the project team and tasked with implementing (and administering) 10 different ITSM tools. I have seen several demos of at...
by Mark Blanke | Apr 5, 2022 | Blog, ITIL
Ever since the release of the ITIL 4 Maturity Model and related assessments, many people have asked me for information. It’s been a great experience to be both an alpha and beta tester of the product. I’m also proud to say that I helped launch the Assessment...
by Mark Blanke | Mar 31, 2022 | Blog
It’s with great excitement that I join ClearBridge Technology Group to lead the Consulting Division. ClearBridge has a wonderful history of providing high-quality consulting and staffing solutions through its ability to provide the right talent. As part of the...
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