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Contact Centers Bet Big on AI in 2026, so Why Do 61% of Leaders Say Conversations Got Harder?
Contact centers have spent the last year moving past the AI pilot phase and into full deployment. Budgets have followed: data/IT infrastructure and AI/automation now top the list of contact center investment priorities for the year ahead, with personnel and staffing ranked dead last. The logic seems sound: automate more, staff less, resolve faster.
55% of HR Technology Projects Miss the Mark, And It’s Almost Never the Software’s Fault
Enterprises are pouring investment into HCM platforms like Workday, SAP SuccessFactors, and Oracle HCM in 2026, and CHROs have never been more focused on getting it right: a recent CHRO survey found 91% now rank AI and workplace digitization as their top concern, ahead of governance, engagement, and talent combined. And yet, according to Gartner research cited across the HCM implementation industry, 55% of major HR technology projects still run over budget, run over schedule, or fail to meet their primary goals.
Financial Firms Are Spending More on IT Than Ever. So Why Are Many Still Running on Legacy Systems?
Financial services IT budgets are climbing fast in 2026. Modernization has shifted from a nice-to-have innovation initiative to a risk-control mandate. And yet, many organizations still rely on outdated or on-premises systems and aren’t monitoring threats in real time. Spending is up. Exposure hasn’t gone down nearly as much as it should have.
That gap isn’t really a technology problem; it’s an execution problem.
Healthcare IT is Short-Staffed and Out of Time: What 2026’s Compliance Shift Means for Provider Organizations
Healthcare IT leaders are heading into the back half of 2026 facing a collision of pressures: a looming overhaul of HIPAA’s Security Rule, breach costs that keep setting records, and a workforce gap that most organizations openly admit they can’t close on their own.
The Office for Civil Rights is moving toward finalizing long-anticipated updates to the HIPAA Security Rule this year. The direction is clear: system-level, continuous risk analysis is becoming the baseline expectation, not a once-a-year checkbox exercise. Organizations that treat their last risk assessment as “done” are exactly where regulators are expected to look first.
America’s AI Action Plan Is Accelerating Government AI Adoption. Is Your Infrastructure Ready?
Artificial intelligence is quickly moving from experimentation to mission-critical operations across the federal government. America’s AI Action Plan calls for U.S. government agencies to rapidly expand AI adoption to improve mission outcomes, operational efficiency, cybersecurity, and public services. While AI offers tremendous potential, ClearBridge is seeing that many agencies face a common challenge: their infrastructure wasn’t designed to securely support enterprise AI.
Modernizing Private Cloud Operations for Efficiency, Security, and AI Readiness
For years, the narrative has centered around public cloud adoption. Yet the reality inside most enterprises tells a different story: 88.8% of production transactions still run on-premises.
That statistic highlights an important truth: mission-critical applications, sensitive data, and high-volume transaction workloads continue to rely on infrastructure that organizations directly control.
The conversation is no longer about choosing between public cloud and on-premises environments. It’s about ensuring your private cloud can deliver the agility, efficiency, and scalability modern businesses demand.
HIPAA’s Biggest Cybersecurity Update in Over a Decade: What Healthcare Organizations Need to Know
The healthcare industry is facing a significant shift in cybersecurity compliance. The U.S. Department of Health and Human Services (HHS) has proposed updates to the HIPAA Security Rule that would represent the most substantial cybersecurity changes in more than ten years. These updates are designed to strengthen protections for electronic protected health information (ePHI) and address the growing cybersecurity threats targeting healthcare organizations.
For healthcare providers, hospitals, clinics, and business associates, the message is clear: cybersecurity expectations are increasing, and organizations should begin preparing now.
From Platform Enablement to Operational Kubernetes: Delivering VKS in Air-Gapped Federal Environments
Modern application platforms are no longer optional for many organizations. Federal agencies, defense contractors, and highly regulated enterprises are increasingly looking to Kubernetes-based platforms to modernize application delivery, improve operational consistency, and accelerate software deployment.
At ClearBridge, we see this shift every day in conversations with clients exploring VMware Cloud Foundation (VCF), VMware Kubernetes Service (VKS), and broader platform engineering initiatives. But unlike many commercial cloud deployments, these environments often operate under strict security requirements, disconnected networking models, or fully air-gapped conditions, where direct internet access is unavailable. That changes everything about how Kubernetes platforms must be designed and operationalized.
The Evolution of Modern Contact Centers: Technology, AI, and the Future of Customer Experience
Customer service has undergone a significant transformation over the last decade. What was once a voice-only support model has evolved into a sophisticated, omnichannel ecosystem powered by cloud technologies, automation, artificial intelligence (AI), and advanced analytics.
Modern contact centers are no longer viewed solely as support departments. They have become strategic business functions that directly influence customer satisfaction, brand loyalty, operational efficiency, and revenue growth. As organizations adapt to changing consumer expectations, understanding the technologies and trends shaping today’s contact centers is more important than ever.
VMware’s Next Chapter: Why VCF, Automation, and Kubernetes Are Reshaping the Enterprise
The VMware landscape is undergoing one of the most significant transformations in years. For a long time, VMware was primarily associated with server virtualization and data center consolidation. Today, the conversation has shifted dramatically. Organizations are now looking at VMware as the foundation for broader private cloud and platform engineering strategies, with VMware Cloud Foundation (VCF) at the center of that evolution.
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