Blog
4 Key Attributes of a Successful Change Manager
A successful Change Manager requires a set of skills and traits unique from their Incident and Problem Manager peers. If you are looking to hire a Change Manager, here are four attributes a candidate should demonstrate: Dedication The purpose of the Change...
Successful Changes: Identify the Problem You’re Trying to Solve
Often during requirements gathering sessions for ITSM process improvements and tool implementations, solutions are presented which seem to address the concern, but would disappoint if implemented as a key success factor hasn’t yet been defined. Until you can answer...
Additional Cybersecurity Requirements Coming to Healthcare
Many organizations perform an SRA simply meet the requirements as opposed to truly using it to better their organization’s security posture. For many, it is time to take a more aggressive approach to the organization’s security practices and put in place processes and technology that will achieve much greater protection.
Safety Culture Critical to IT Success
Organizations are increasingly under pressure to deliver increased performance under rapidly-changing conditions. News of a false step can travel far and wide in seconds and have significant impact to internal confidence, customer trust, and even the organization’s brand reputation.
Are You Ready for High Velocity IT?
ClearBridge introduces High Velocity IT (HVIT), which is the application of digital technology to significantly enable businesses where speed is critical.
About ITIL
While ITIL has been around for approximately 30 years, there is still much to learn about the best practices for Service Management. In this article, we answer many of the common questions that people ask, starting off with the basics of ITIL and progressing to more...
Ransomware in Healthcare – How to stop being an easy target
Ransomware in healthcare is a pervasive problem. ClearBridge provides some advice on areas to focus on to stop being a soft target.
Garbage In, Garbage Out – The Importance of Service Desk Ticket Quality
It’s possible that I arrived at the title of this article after a breakfast which consisted of a doughnut (ok two) and two cups of coffee. Regardless, it reminded me of the importance of service desk ticket quality. Poor-quality tickets result in unreliable and/or...
ITSM Process: What is the Problem?
I have led and participated in many ITSM process improvements, and tool implementations. During these requirement gathering sessions, the team presents solutions. While they seem to address the concern, they'd disappoint if implemented without the definition of a key...
Change Manager Challenges
Within Service Management, the role of Change Manager is unique to their peers. They regularly face challenges different from those of a Problem Manager or Incident Manager. Below are four challenges that Change Managers regularly face. Change Manager: “It takes me...
We're Here To Help!
Call Us
(781) 916-CBTG (2284)