ITIL Maturity Model and Assessments
The Maturity Model is a tool that only practitioners who have gone through the appropriate training may leverage. Experience in ITIL adoption is also required.
Is this an Audit?
“So how do you prepare for the ITIL audit?” The ITIL 4 Maturity Assessment is not an audit. They are a part of your Continual Improvement Practice and understanding where you are today and where you want to be. It’s one of the reasons why all assessments include an evaluation of the Continual Improvement Practice.
How do I Prepare for an ITIL Maturity Assessment?
So how do you prepare for the assessment and attempt to mature your adoption of the ITIL best practices? The easy answer is it is in the books, but probably not the ones that immediately come to mind. While ITIL 4 Foundation and other module books are valuable resources, it is the Practice Guides that are most helpful for practice capability improvement. The ITIL 4 maturity model is based on how to achieve practice success factors as it relates to the four dimensions.
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