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Are You Ready for High Velocity IT?

Are You Ready for High Velocity IT?

By Greg Smith What is High Velocity IT? High Velocity IT (HVIT) is the application of digital technology to significantly enable businesses where speed (to market, to customers, in general) is critical.  High Velocity IT isn’t just about the fast development of...
ITSM Process: What is the Problem?

ITSM Process: What is the Problem?

I have led and participated in many ITSM process improvements, and tool implementations. During these requirement gathering sessions, the team presents solutions. While they seem to address the concern, they’d disappoint if implemented without the definition of...
Change Manager Challenges

Change Manager Challenges

Within Service Management, the role of Change Manager is unique to their peers.  They regularly face challenges different from those of a Problem Manager or Incident Manager.  Below are four challenges that Change Managers regularly face. Change Manager: “It...
ITSM Maturity: The Checklist Illusion

ITSM Maturity: The Checklist Illusion

Clients often engage me to assess their ITSM maturity. During the assessment, I am introduced to the client’s culture, their knowledge of ITSM, and how they operate. To assess the current state of ITSM within the IT Organization, I begin by conducting interviews with...