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ITSM Process: What is the Problem?

ITSM Process: What is the Problem?

I have led and participated in many ITSM process improvements, and tool implementations. During these requirement gathering sessions, the team presents solutions. While they seem to address the concern, they’d disappoint if implemented without the definition of...
Change Manager Challenges

Change Manager Challenges

Within Service Management, the role of Change Manager is unique to their peers.  They regularly face challenges different from those of a Problem Manager or Incident Manager.  Below are four challenges that Change Managers regularly face. Change Manager: “It...
CBTG ranks among best workplaces!

CBTG ranks among best workplaces!

ClearBridge Technology Group ranks among best workplaces in Inc. Magazine’s Annual List of Best Workplaces for 2022! Billerica, MA May 10, 2022 — ClearBridge Technology Group (CBTG) has been named among best workplaces in Inc. magazine’s annual Best Workplaces...
ClearBridge Attends HIMSS 2022 Spring Conference

ClearBridge Attends HIMSS 2022 Spring Conference

ClearBridge Technology Group (CBTG) is excited to announce that they will be attending the HIMSS New England Chapter 2022 Annual Spring Conference. The conference takes place on May 12, 2022, in Norwood, MA from 8:00 AM – 5:00 PM EDT with a networking session...
The ITIL Maturity Assessment

The ITIL Maturity Assessment

ITIL Maturity Model and Assessments The Maturity Model is a tool that only practitioners who have gone through the appropriate training may leverage. Experience in ITIL adoption is also required.     Is this an Audit? “So how do you prepare for the ITIL audit?” ...