by ClearBridge Technology Group | Jun 15, 2022 | Blog, ITIL
It’s possible that I arrived at the title of this article after a breakfast which consisted of a doughnut (ok two) and two cups of coffee. Regardless, it reminded me of the importance of service desk ticket quality. Poor-quality tickets result in unreliable and/or...
by ClearBridge Technology Group | Jun 7, 2022 | Blog, ITIL
I have led and participated in many ITSM process improvements, and tool implementations. During these requirement gathering sessions, the team presents solutions. While they seem to address the concern, they’d disappoint if implemented without the definition of...
by ClearBridge Technology Group | May 30, 2022 | Blog, ITIL
Within Service Management, the role of Change Manager is unique to their peers. They regularly face challenges different from those of a Problem Manager or Incident Manager. Below are four challenges that Change Managers regularly face. Change Manager: “It...
by ClearBridge Technology Group | May 10, 2022 | News
ClearBridge Technology Group ranks among best workplaces in Inc. Magazine’s Annual List of Best Workplaces for 2022! Billerica, MA May 10, 2022 — ClearBridge Technology Group (CBTG) has been named among best workplaces in Inc. magazine’s annual Best Workplaces...
by ClearBridge Technology Group | May 5, 2022 | News
ClearBridge Technology Group (CBTG) is excited to announce that they will be attending the HIMSS New England Chapter 2022 Annual Spring Conference. The conference takes place on May 12, 2022, in Norwood, MA from 8:00 AM – 5:00 PM EDT with a networking session...
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