by Dianne Shvanda | Aug 21, 2026 | Blog, General, Technology
Every enterprise AI rollout is, underneath the technology, a change management project wearing a different hat; and right now, most of them are failing that test. Recent industry research puts the number of organizations facing real adoption challenges with AI at 79%,...
by Dianne Shvanda | Jul 24, 2026 | Blog, General, Technology
Contact centers have spent the last year moving past the AI pilot phase and into full deployment. Budgets have followed: data/IT infrastructure and AI/automation now top the list of contact center investment priorities for the year ahead, with personnel and staffing...
by Dianne Shvanda | Jul 14, 2026 | Blog, General, Technology
Artificial intelligence is quickly moving from experimentation to mission-critical operations across the federal government. America’s AI Action Plan calls for U.S. government agencies to rapidly expand AI adoption to improve mission outcomes, operational...
by Dianne Shvanda | Jan 29, 2026 | Blog, General, Technology
As enterprises move from AI experimentation to AI at scale, a new challenge is emerging: operationalizing AI reliably, securely, and sustainably. Building models is no longer the hard part. Running AI in production is. This is where AI Operations (AIOps /...
by Dianne Shvanda | Oct 15, 2025 | Blog, General, Technology
In the era of generative AI, low-code, and automation, innovation is no longer a one-way street from IT; it’s a partnership. For decades, IT teams have been the central engines of innovation. They built the systems, wrote the code, managed the data, and delivered the...
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