Challenge
Our Unified Communications client was designing a brand-new Natural and required a seamless, intuitive voice user experience that leveraged best practices in conversation design and natural language understanding. However, the organization lacked in-house expertise to craft high-quality voice interactions, document processes, and ensure proper testing prior to deployment.
Solution
ClearBridge provided a VUI Designer who could work remotely and take ownership of the voice portal experience. Our designer:
- Developed conversation strategies and voice user interactions using industry best practices
- Applied knowledge of Natural Language Understanding (NLU) platforms such as Dialogflow, Watson, and LUIS to optimize designs
- Documented all VUI processes and interactions clearly for client and technical teams
- Conducted thorough testing post-deployment to ensure quality and usability
- Collaborated with stakeholders, from executives to engineers, to translate user needs into conversational designs
Impact
- Delivered a high-quality, intuitive voice portal tailored for enterprise users
- Ensured consistent VUI best practices across all dialogs
- Enabled the client to leverage NLU platforms effectively for smarter, more natural interactions
- Streamlined deployment and testing processes through clear documentation and design standards
- Positioned the client to provide enhanced customer experiences via voice interactions
By placing a skilled VUI Designer, ClearBridge helped our client accelerate the development of a cutting-edge voice portal while maintaining a high standard of user experience and conversational quality.
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