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Safety Culture Critical to IT Success
Organizations are increasingly under pressure to deliver increased performance under rapidly-changing conditions. News of a false step can travel far and wide in seconds and have significant impact to internal confidence, customer trust, and even the organization’s brand reputation.
Are You Ready for High Velocity IT?
ClearBridge introduces High Velocity IT (HVIT), which is the application of digital technology to significantly enable businesses where speed is critical.
About ITIL
While ITIL has been around for approximately 30 years, there is still much to learn about the best practices for Service Management. In this article, we answer many of the common questions that people ask, starting off with the basics of ITIL and progressing to more...
Ransomware in Healthcare – How to stop being an easy target
Ransomware in healthcare is a pervasive problem. ClearBridge provides some advice on areas to focus on to stop being a soft target.
Garbage In, Garbage Out – The Importance of Service Desk Ticket Quality
It’s possible that I arrived at the title of this article after a breakfast which consisted of a doughnut (ok two) and two cups of coffee. Regardless, it reminded me of the importance of service desk ticket quality. Poor-quality tickets result in unreliable and/or...
ITSM Process: What is the Problem?
I have led and participated in many ITSM process improvements, and tool implementations. During these requirement gathering sessions, the team presents solutions. While they seem to address the concern, they'd disappoint if implemented without the definition of a key...
Change Manager Challenges
Within Service Management, the role of Change Manager is unique to their peers. They regularly face challenges different from those of a Problem Manager or Incident Manager. Below are four challenges that Change Managers regularly face. Change Manager: “It...
The ITIL Maturity Assessment
ITIL Maturity Model and Assessments The Maturity Model is a tool that only practitioners who have gone through the appropriate training may leverage. Experience in ITIL adoption is also required. Is this an Audit? “So how do you prepare for the ITIL audit?” ...
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