Our client, a large professional services firm located in Allston, MA, is looking to hire a Technical Writer for a 3-month contract. The consultant will be working 35 hours per week onsite in the Allston office. The Technical Writer will join the customer’s IT department and help oversee a transition by interfacing with the team, documenting existing network architecture, and reviewing/documenting existing processes.
The consultant will be responsible for technical documentation of the current network as well as documenting network services in the Customer ServiceNow CMDB (Configuration Management Database) with other ServiceNow functional aspects such as Service planning, Incident Management, Change management and Knowledgebase.
Required Skills:
-
Minimum 5 years of experience in technical writing
-
Some experience with Cisco networking
-
Must have some experience/exposure to creating ServiceNow documentation
-
Must be familiar with network terminology and be fluent such that they can converse easily with the network team around technical elements.
-
Ability to collaborate with the current team and network manager of curate all current documentation and produce new documentation that weaves together a cohesive narrative and picture of the current network architecture and configuration