Our client, a leading Government Systems Integrator located in McLean, VA, is currently in need of 5 Service Desk Technicians for an initial 12 month contract with high-likelihood of extension for several years to come. The Service Desk Technicians will work remotely (several different shifts available) in support of end-users technical support to resolve, track, and manage technical problems. The technicians will troubleshoot and help end-users solve issues with MS Office, Windows, Active Directory, networks and other products as well as perform installation of various software applications onto end-user PCs. ServiceNow tickets will be used to process and document actions taken. This is a 24/7/365 Service Desk and occasional holiday work will be required.
Required Skills:
- Excellent customer service and communication skills
- 1-3 years of relevant experience with either an Associates Degree related to Information Technology; or, High School degree and two years of experience and/or certifications
- Proficient in supporting MS Office, Windows 7-10, Active Directory, VPN, Web, and network connectivity troubleshooting
- Relevant IT certifications (CompTIA A+, etc.)
- US Citizen with the ability to obtain a Public Trust clearance
Preferred Skills:
- Experience handling a high volume of support tickets and inbound calls
- Experience working w/ remote support tools, especially BeyondTrust (fka Bomgar)
- Experience using ServiceNow