Our client, a government contractor supporting DoD mission software programs, is seeking an In-Service Engineer for a full-time opportunity. This role will support deployed software products used for DoD organizational messaging, information sharing, monitoring, and related operational workflows.
The In-Service Engineer will focus on product sustainment, customer support, release delivery, field issue investigation, documentation, training, and support for embedded Product Support Engineers. This person will work closely with customers, Product Support Engineers, software development teams, and internal stakeholders to troubleshoot production issues, validate releases and patches, support installation and upgrade activity, and ensure deployed products remain operational and supportable in customer environments.
This role is well suited for someone with a strong technical support, product support, systems integration, field engineering, system administration, QA/testing, or operations support background who is comfortable learning complex software products, reviewing logs and configurations, working in Linux-based environments, and communicating technical findings clearly to both technical and non-technical audiences.
The ideal candidate will be located in the Washington, DC / Baltimore, MD metro area. This is a hybrid role with approximately 85% remote work from home and 15% travel to customer or program sites, including locations such as Frederick, MD and Annapolis Junction, MD.
Required Skills:
- Active Secret clearance required to start.
- Must be comfortable obtaining a Top Secret / SCI clearance with full scope polygraph.
- 5+ years of experience in a customer-facing technical role such as product support, systems integration, field engineering, system administration, testing, or operations support.
- Strong troubleshooting skills, including the ability to diagnose issues using logs, system behavior, user reports, configuration details, SQL data, scripts, and other available technical evidence.
- Ability to articulate technical information clearly to customers, field support personnel, developers, and non-technical stakeholders.
- 5+ years of experience supporting, administering, or troubleshooting Java applications.
- 5+ years of experience working in Linux-based environments, including Linux command line tools, Bash scripting, logs, system errors, and configuration files.
- CompTIA Security+
- Experience deploying, maintaining, and troubleshooting web application environments.
- Experience with web servers such as Jetty, Apache, or IIS.
- Understanding of networking concepts, sockets, web services, PKI, certificates, and key management.
- Experience supporting software releases, patches, vulnerability remediation packages, IAVAs, security updates, or customer delivery artifacts.
- Experience conducting manual QA, validation testing, installation testing, or customer acceptance support.
- Ability to create and update technical documentation, release notes, installation guides, support procedures, advisories, and customer-facing technical materials.
- Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Computer Information Systems, Software Engineering, or a closely related technical field. Four additional years of directly relevant technical experience may substitute for a bachelor’s degree. An associate degree in a related technical field plus two additional years of directly relevant technical experience may also substitute.
Preferred Skills:
- Ability to read, understand, and troubleshoot Java or JavaScript code.
- Experience with virtual machines, cloud environments, Azure, development/test environments, or internal support infrastructure.
- Experience with DoD Organizational Messaging, Information Transport Service, Defense Messaging, Naval Messaging, Military Messaging, Legacy Messaging, or related mission systems.
- Experience supporting mission software in DoD, federal, or classified customer environments.
ClearBridge Technology Group is an Equal Opportunity Employer.
We offer excellent benefits and compensation packages.
The expected base salary range for this role is: $145000 to $165000 per year.
The posted range is an estimate, the actual compensation offer will be based on the candidate’s experience, skills, qualifications and will be in line with internal equity.