Our client, a large professional services firm, is looking to hire 6 ServiceNow Principal Technical Consultants (Enterprise AI & Agentic Workflows) for a 12-month remote contract. The consultants may be asked to travel up to 25%.
The consultants will be brought in to architect, design, develop, and deploy AI-powered solutions on the ServiceNow platform. In this role, the consultants will lead the implementation of high-impact Enterprise AI capabilities, including Now Assist, AI Agents, Agentic AI Workflows, and Predictive Intelligence, to drive measurable business outcomes through intelligent process automation.
Key Responsibilities
- Architect and deploy AI-powered solutions and GenAI-enabled automation on ServiceNow.
- Script AI Agent configurations, build custom skills, and orchestrate advanced workflows.
- Integrate ServiceNow AI capabilities with third-party tools, external LLMs, and data platforms.
- Lead and mentor development teams, ensuring high-quality, well-documented code.
- Articulate complex AI architectures, build-vs-configure trade-offs, and ROI to executives.
Required Skills:
- Subject Matter Expert in ServiceNow development with deep knowledge of Now Assist, AI Agents, Predictive Intelligence, and Virtual Agent/NLU.
- Expert knowledge in at least two ServiceNow process areas (with applied AI experience in at least one).
- Strong grasp of GenAI/LLM concepts, prompt engineering, and AI governance frameworks.
- Strong presentation and communication skills with technical and executive audiences.
- Self-starter, highly detail-oriented, and passionate about the evolution of Agentic AI.
- Must be willing and able to travel up to 25%