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ITIL Create, Deliver, & Support


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ITIL 4 Create, Deliver, and Support (CDS) addresses the cultural and team management aspects of product and service management. It provides an overview of the tools and technologies which support Service Management and demonstrates how to integrate management practices into end-to-end value streams.

Create, Deliver and Support is one of five ITIL 4 publications that build on the concepts introduced in ITIL Foundation and one of the four publications that contribute to the ITIL 4 Managing Professional Certification

CDS defines many of the traditional Service Management best practices including the processes of rolling out services and supporting them. CDS describes the key concepts of Service Management, advanced techniques for delivering and supporting Services, and automation that can be applied, such as leveraging artificial Intelligence (AI) and Machine Learning (ML).

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Change Enablement

Deployment Management

Incident Management

Knowledge Management

Monitoring and Event Management

Problem Management

Release Management

Service Design

Service Desk

Service Level Management

Service Validation and Testing

Software Development and Management

Are you interested in learning how to integrate management practices into end-to-end value streams? Talk with one of our experts to learn more about CDS!

High Velocity IT is part of the ITIL Managing Professional certification schema. While, Managing Professional may be of interest, you can still be certified as an ITIL 4 Specialist in High Velocity IT.

Note: To take the HVIT course and certification exam, you are required to have completed the ITIL 4 Foundation Certificate.

ITIL® is a registered trademark of Axelos Limited, used under permission of Axelos Limited. All rights reserved.
Reuse of any content on this page is strictly forbidden without the consent of ClearBridge Technology Group and Axelos Limited.

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