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Director of eCommerce

Our client, a popular lifestyle brand, located in Edison, NJ, is looking to hire a Director of eCommerce for a full-time position.  The Director will be working onsite 4 days per week and is being brought on to manage the North America eCommerce growth activities through an accelerated growth phase for the brand.

The Director of eCommerce will direct all day-to-day operations on-site with responsibility and accountability for topline sales, operating metrics, KPI’s, site budget management, A/P budgets and achieving bottom-line targets. This candidate will support the brand’s end-to-end eCommerce digital flagship experience, identifying the most promising areas for growth, optimizing and testing, to ensure traffic directed onsite is being optimized efficiently for conversion.

The Director will have leadership of site calendar and promo strategy, onsite merchandising strategy to maximize product optimization, new customer acquisition, site experience and drive engagement. This role leads a small team across Site Merchandising, UX and Digital Marketing functions; but also partners closely cross-functionally with Marketing, CRM, Creative/Copy, Digital Ops/Technology, IT, Planning/Finance and Merchandising.

Required Skills:
 

  • 8 + years of online eCommerce experience
  • 5+ years of managerial experience
  • Must have experience with luxury/retail
  • Must have experience in Salesforce Commerce Cloud integrations and implementations 
  • Proven leadership and with team management skills derived from having direct responsibility for building and managing a cohesive, high-performance teams
  • Experience managing all aspects of the ecommerce platform and integrations, work cross functionally to ensure operational/tech efficiencies, and continuously improve site functionality 
  • Proven experience and knowledge of Digital Marketing side of ecommerce, hands-on experience with paid, SEO, SEM, A/B testing, landing page optimization, conversion rate optimization, and web analytics (GA).
  • Strong skills in strategy, planning, budget, P/L management, site merchandising.
  • Online site UX expertise, (both on desktop and mobile)
  • Experience in checkout solutions i.e. Apple pay, Klarna, Afterpay, Affirm, PayPal, etc.
  • Extensive track record of working cross-functionally with Merchandising, Retail Stores, Marketing, CRM, Fulfillment, Customer Service, IT and Digital Ops/Technology and external vendors
  • Bachelor’s Degree required